1. About our services
1.1 Service description
Unleashed Discovery provides advisory and consultation services including:
- Educational guidance and school referrals
- Personal statement reviews and application advice
- Travel planning and custom itinerary creation
- Visa application guidance and support
1.2 Advisory nature
All services provided are advisory in nature. We offer guidance, consultation, and support but do not:
- Guarantee visa approvals or application outcomes
- Guarantee university admissions
- Make bookings or reservations on your behalf
- Submit applications on your behalf
- Act as your legal representative
2. Client responsibilities
2.1 Accurate information
Clients must provide accurate, complete, and truthful information for all consultations and advice.
2.2 Verification
Clients are responsible for:
- Verifying all information with official sources
- Ensuring compliance with relevant regulations
- Making final decisions regarding applications and travel plans
- Submitting their own applications and bookings
2.3 Timely communication
Clients must respond to requests for information within reasonable timeframes to ensure effective service delivery.
3. Payment and fees
3.1 Service fees
All fees are clearly communicated before service delivery begins. Payment terms will be specified in individual service agreements.
3.2 Refund policy
Refund policies vary by service type and will be outlined in individual service agreements. Generally:
- Consultation fees are non-refundable once services have begun
- Custom itinerary fees may be partially refundable before completion
- Specific refund terms will be provided for each service
4. Limitations and disclaimers
4.1 No guarantees
We do not guarantee:
- Visa or permit approvals
- University admission success
- Specific travel outcomes or experiences
- That requirements or policies will not change
4.2 Information accuracy
While we strive for accuracy, visa requirements, university policies, and travel information can change frequently. Clients must verify current requirements with official sources.
4.3 External factors
We are not responsible for delays, changes, or issues caused by government policy changes, processing delays by authorities, changes in university requirements, or travel disruptions or restrictions.
5. Intellectual property
5.1 Our content
All content, advice, itineraries, and materials provided remain the intellectual property of Unleashed Discovery.
5.2 Client materials
Any documents or materials provided by clients remain their property, though we may use general insights (without personal information) to improve our services.
6. Privacy and confidentiality
6.1 Data protection
We are committed to protecting your personal information in accordance with applicable data protection laws.
6.2 Confidentiality
All client information and consultation details are kept confidential and will not be shared with third parties without explicit consent, except where required by law.
7. Limitation of liability
7.1 Service limitations
Our liability is limited to the fees paid for our services. We are not liable for consequential or indirect losses, travel costs or expenses, application fees paid to third parties, or lost opportunities or time.
7.2 Third party services
We are not responsible for the actions, services, or policies of third parties including universities, embassies, travel providers, or government agencies.
8. Communication and updates
8.1 Preferred communication
All official communications will be via email unless otherwise agreed.
8.2 Policy updates
Requirements and policies can change. While we monitor updates, clients are responsible for checking current requirements before making final decisions.
9. Termination
9.1 Service completion
Services are considered complete when agreed deliverables have been provided or consultation period has ended.
9.2 Early termination
Either party may terminate services with reasonable notice. Fees for completed work remain due.
10. Governing law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of English courts.
11. Changes to terms
We reserve the right to update these Terms at any time. Updated Terms will be posted on our website with the revision date.
12. Contact information
For questions about these Terms or our services, please contact us:
Unleashed Discovery
Email: support@unleasheddiscovery.com
13. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
14. Entire agreement
These Terms, along with any specific service agreements, constitute the entire agreement between you and Unleashed Discovery regarding our services.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.