1. Information we collect
1.1 Personal information
When you engage our services, we may collect:
- Name and contact details (email, phone number, address)
- Date of birth and nationality
- Educational background and qualifications
- Career goals and interests
- Travel preferences and requirements
- Financial information (for budgeting purposes)
- Passport and visa information (when relevant to our services)
1.2 Website information
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on our site
- Cookies and similar tracking technologies
- Device and location information (if permitted)
1.3 Communication records
We maintain records of email correspondence, phone conversations (notes, not recordings), meeting notes and consultation summaries, and service-related documents and materials.
2. How we use your information
2.1 Service delivery
We use your personal information to provide personalised consultation and advice, create custom travel itineraries, review and provide feedback on personal statements, offer relevant school and programme recommendations, provide visa application guidance, and communicate about our services.
2.2 Business operations
We may use your information to improve our services and website, send service-related updates and communications, respond to enquiries and provide customer support, comply with legal obligations, and protect our business interests.
2.3 Marketing communications
With your consent, we may send newsletters and service updates, share relevant travel or education opportunities, and provide tips and advice related to our services. You can opt out of marketing communications at any time.
3. Legal basis for processing
We process your personal information based on:
- Contract performance — to deliver the services you have requested
- Legitimate interests — to improve our services and communicate effectively
- Consent — for marketing communications and optional services
- Legal obligations — to comply with applicable laws and regulations
4. Information sharing and disclosure
4.1 Third party partners
We may share limited information with educational institutions (with your consent, for referral purposes), travel service providers (when creating itineraries), professional advisers (legal, accounting, etc.), and technology service providers (website hosting, email services).
4.2 Legal requirements
We may disclose information when required by legal obligations or court orders, government or regulatory authorities, protection of our rights or safety, or prevention of fraud or illegal activities.
4.3 Business transfers
In the event of a business sale or merger, your information may be transferred to the new entity, subject to the same privacy protections.
5. Data security
5.1 Security measures
We implement appropriate security measures including secure data storage and transmission, access controls and authentication, regular security assessments, and staff training on data protection.
5.2 Data retention
We retain your personal information for the duration of our service relationship, as required for legal or regulatory compliance, as necessary for legitimate business purposes — generally no longer than 7 years after service completion.
6. Your rights
You have the right to:
- Request a copy of your personal information and receive your data in a portable format
- Correct inaccurate or incomplete information and update your personal details
- Request deletion of your personal information or restrict processing in certain circumstances
- Object to processing based on legitimate interests
- Withdraw consent for marketing communications and opt out of direct marketing at any time
7. International transfers
If we transfer your information outside the UK/EEA, we ensure appropriate safeguards are in place, including adequacy decisions by relevant authorities, standard contractual clauses, or other approved transfer mechanisms.
8. Cookies and website technologies
8.1 Cookie usage
Our website uses cookies to ensure proper website functionality, analyse website usage and performance, provide personalised content, and remember your preferences.
8.2 Cookie control
You can control cookies through browser settings and preferences, cookie consent tools on our website, and third-party opt-out mechanisms.
9. Children's privacy
Our services are not directed at individuals under 18. If we become aware that we have collected information from a minor without parental consent, we will take steps to delete such information.
10. Changes to this policy
We may update this Privacy Policy periodically. We will post updated versions on our website, notify you of significant changes, and include the revision date at the top.
11. Contact information
11.1 Privacy enquiries
Data Protection Officer
Unleashed Discovery
Email: support@unleasheddiscovery.com
11.2 Complaints
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK or your local data protection authority.
12. Specific service privacy notes
12.1 Educational services
When providing school referrals or application advice, we may need to share your information with educational institutions, always with your explicit consent.
12.2 Travel planning
For custom itineraries, we may share relevant details with trusted travel partners to provide accurate recommendations and pricing.
12.3 Visa support
We maintain strict confidentiality of all visa-related information and documentation provided during consultations.
By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.