Last Updated: 02 September 2025

At Unleashed Discovery, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services or visit our website.

1. Information We Collect

1.1 Personal Information

When you engage our services, we may collect:

• Name and contact details (email, phone number, address)

• Date of birth and nationality

• Educational background and qualifications

• Career goals and interests

• Travel preferences and requirements

• Financial information (for budgeting purposes)

• Passport and visa information (when relevant to our services)

1.2 Website Information

When you visit our website, we may automatically collect:

• IP address and browser information

• Pages visited and time spent on our site

• Cookies and similar tracking technologies

• Device and location information (if permitted)

1.3 Communication Records

We maintain records of:

• Email correspondence

• Phone conversations (notes, not recordings)

• Meeting notes and consultation summaries

• Service-related documents and materials

2. How We Use Your Information

2.1 Service Delivery

We use your personal information to:

• Provide personalized consultation and advice

• Create custom travel itineraries

• Review and provide feedback on personal statements

• Offer relevant school and program recommendations

• Provide visa application guidance

• Communicate about our services

2.2 Business Operations

We may use your information to:

• Improve our services and website

• Send service-related updates and communications

• Respond to inquiries and provide customer support

• Comply with legal obligations

• Protect our business interests

2.3 Marketing Communications

With your consent, we may:

• Send newsletters and service updates

• Share relevant travel or education opportunities

• Provide tips and advice related to our services

You can opt out of marketing communications at any time.

3. Legal Basis for Processing

We process your personal information based on:

• Contract performance - to deliver the services you've requested

• Legitimate interests - to improve our services and communicate effectively

• Consent - for marketing communications and optional services

• Legal obligations - to comply with applicable laws and regulations

4. Information Sharing and Disclosure

4.1 Third Party Partners

We may share limited information with:

• Educational institutions (with your consent, for referral purposes)

• Travel service providers (when creating itineraries)

• Professional advisors (legal, accounting, etc.)

• Technology service providers (website hosting, email services)

4.2 Legal Requirements

We may disclose information when required by:

• Legal obligations or court orders

• Government or regulatory authorities

• Protection of our rights or safety

• Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a business sale or merger, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

5.1 Security Measures

We implement appropriate security measures including:

• Secure data storage and transmission

• Access controls and authentication

• Regular security assessments

• Staff training on data protection

5.2 Data Retention

We retain your personal information:

• For the duration of our service relationship

• As required for legal or regulatory compliance

• As necessary for legitimate business purposes

• Generally no longer than 7 years after service completion

6. Your Rights

Under applicable data protection laws, you have the right to:

6.1 Access and Portability

• Request a copy of your personal information

• Receive your data in a portable format

6.2 Correction and Updates

• Correct inaccurate or incomplete information

• Update your personal details

6.3 Deletion and Restriction

• Request deletion of your personal information

• Restrict processing in certain circumstances

6.4 Objection and Withdrawal

• Object to processing based on legitimate interests

• Withdraw consent for marketing communications

• Opt out of direct marketing at any time

7. International Transfers

If we transfer your information outside the UK/EEA, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities

• Standard contractual clauses

• Other approved transfer mechanisms

8. Cookies and Website Technologies

8.1 Cookie Usage

Our website uses cookies to:

• Ensure proper website functionality

• Analyze website usage and performance

• Provide personalized content

• Remember your preferences

8.2 Cookie Control

You can control cookies through:

• Browser settings and preferences

• Cookie consent tools on our website

• Third-party opt-out mechanisms

9. Children's Privacy

Our services are not directed at individuals under 18. If we become aware that we have collected information from a minor without parental consent, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will:

• Post updated versions on our website

• Notify you of significant changes

• Include the revision date at the top

11. Contact Information

11.1 Privacy Inquiries

For questions about this Privacy Policy or your personal information:

Data Protection Officer Unleashed Discovery Email: support@unleasheddiscovery.com Phone: 07769 373534

11.2 Complaints

If you're not satisfied with our response, you have the right to lodge a complaint with:

• Information Commissioner's Office (ICO) - UK

• Your local data protection authority

12. Specific Service Privacy Notes

12.1 Educational Services

When providing school referrals or application advice, we may need to share your information with educational institutions, always with your explicit consent.

12.2 Travel Planning

For custom itineraries, we may share relevant details with trusted travel partners to provide accurate recommendations and pricing.

12.3 Visa Support

We maintain strict confidentiality of all visa-related information and documentation provided during consultations.

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.